In today’s fast-paced business environment, contact centers need real-time analytics to provide top-notch customer support under pressure. One of the biggest challenges contact center managers face is the ability to react quickly to unexpected events. These events may include spikes in the volume of incoming customer interactions, longer call lengths, and agent absences. To address…
Month: April 2023
New API for Distributed Order Management fulfillment optimization
Introduction From same-day delivery to social commerce and self-service solutions, the modern-day supply chain is pushing retailers to keep pace with consumer expectations for near-instantaneous, omnichannel service. With Microsoft Dynamics 365 Intelligent Order Management, retailers can offer customers the best shipping and fulfillment options in real-time. Now, with the new Distributed Order Management (DOM) API,…
Create and manage cases efficiently with enhanced case forms
Customer service agents in a digital contact center handle multiple customer queries simultaneously and work on several support requests in a day. Often, they might spend extra time creating support cases, catching up on past activities, or performing simple case management processes. This leaves them with less time to focus on customer queries, which affects…
29 Best Google Chrome Extensions for 2023
Google Chrome is the most widely used web browser in the world—by a mile. Chances are, you’re using the Chrome browser to work on your business or personal life. But are you taking advantage of the best Google Chrome extensions to help you operate smarter? With more than 180,000 Chrome extensions in the Chrome Web…
Optimize experiences for sellers and marketers with Dynamics 365
Discover how Dynamics 365 helps customer experience leaders do more with less Leaders of organizations in every region and industry are cautiously navigating business decisions of 2023. The recent economic turbulence has forced companies to evaluate their internal processes, tools, and enterprise software to optimize for efficiency. Conversely, customer experience (CX) leaders see 2023 as…
How To Make a Website in 5 Simple Steps
Brick-and-mortar business owners put a lot of thought into designing their stores. After all, a store is an extension of a brand. It showcases a business’s unique identity, displays and promotes products and services, and makes it easy—even fun—for customers to browse collections and make purchases. The same applies to your online store. Think of…
Venture Capital vs. Angel: Which Type of Investment Is Best?
Your ecommerce business is one year old and sales are growing. You need money to expand, but you can’t afford the interest expense of a bank loan. So you decide to find an outside investor. Should it be an angel investor or a venture capital investor?While both types of investors provide funding to early stage…
Marketing ROI: How To Calculate With a Simple Formula
When businesses invest in marketing, they expect that investment to pay off in sales. This is true whether they are investing in direct marketing such as Google Search Ads, or brand marketing like out of home ads or sponsored events. Ultimately, the goal is for the investment to turn into sales. Measuring the amount of…
What Is Equity in Business: Definition, Types, and How To Calculate
When you start a sole proprietorship, you own the entire business. Or, in financial terms, you own all the equity. However, as you take on investors or business partners, or hire employees, you might offer them an ownership stake in the business. All of these partial owners, including you, can share the rewards from your…
What Is An IRS 1099 Form? Purpose and How to File (2023)
Tax season can be a stressful time for both individuals and businesses. One of the critical forms you may encounter is the IRS 1099 form. Payments made to nonemployees don’t show up on a W2. Instead, the IRS requires payers to report payments (over $600) on a tax form known as a 1099. Ahead, you’ll…