Unlock the Microsoft Copilot Studio-powered customer survey

We are excited to announce the Copilot Studio-powered customer feedback survey in Dynamics 365 Contact Center, now in preview. Now, contact center managers can use Copilot Studio Survey in the Contact Center admin center to dynamically respond to customer feedback.   Traditionally, management can take a long time to act on the feedback that customers provide.…

Winners E-commerce Germany Awards announced

This week, the winners of the E-Commerce Germany Awards were announced during a gala. There were 12 categories in which service providers competed for the title. Winners include Odoscope, Mollie and Sendcloud. The E-commerce Germany Awards were founded in 2018. The awards show and announcement of the winners always takes place in a gala, as…

Introducing our new and improved Edge Add-ons website

We’re excited to announce the launch of our newly revamped Edge Add-ons website, designed to enhance your browsing experience through extensions and themes. This update brings a host of improvements aimed at making it easier for you to discover and acquire add-ons like extensions and themes through a more modern, functional, and actionable store. Improved…

SellerX is letting 20% of workforce go

Marketplace aggregator SellerX has announced that it is letting go of a fifth of its workforce. This comes down to 170 jobs out of a total of more than 800. The company is doing this because it needs to cut costs. SellerX is an ecommerce aggregator, based in Germany. It buys and builds Amazon brands.…

Otto lays off hundreds of customer service employees

German online platform Otto is eliminating 480 call center positions. This results in layoffs of hundreds of employees. Several of the company’s customer service locations will be closed completely. One of the biggest online stores in Germany, Otto, is having financial trouble. The company opened its website to third-party sellers in 2020, becoming an online…