Just a moment…Enable JavaScript and cookies to continue
Source
Related Posts
Chatbot vs. Conversational AI for Customer Experience (2024)
- Admin
- May 22, 2024
- 0
The latest innovation in chatbots and artificial intelligence can help ecommerce business owners improve customer satisfaction and save time through automation. Yet, even for tech-savvy ecommerce entrepreneurs, navigating and implementing AI technology can be challenging. It helps to start by learning the difference between two of the most useful types of ecommerce customer service tools…
AI enhances customer service in 2024 release wave 1
- Admin
- April 30, 2024
- 0
We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2024 release wave 1 cadence. This release focuses on extending Microsoft Copilot capabilities by infusing generative AI into customer, agent, and supervisor experiences. We’re also enhancing voice, messaging, and email channels to provide…
83% Nordic consumers shop online regularly
- Admin
- November 19, 2024
- 0
At least 83 percent of Nordic consumers shop online monthly, according to a new report. Cross-border shopping is becoming more common in these countries. In the last twelve months, 76 percent of consumers in the Nordics purchased products abroad. These data come from PostNord’s E-commerce in the Nordics Autumn report. The research was carried out…