Ikea doubles pick-up points at Tesco

Ikea has opened its hundredth mobile pick-up point at Tesco, the largest supermarket chain in the United Kingdom. On this occasion, the Swedish furniture retailer announced plans to double this number. Almost 40 percent of Ikea’s UK sales now come from the online channel. Ikea and Tesco piloted the next-day pick-up service in September 2022,…

5 steps for becoming AI-ready in field service

This post was co-authored by Michael Mendoza, Director of Service Transformation, Hitachi Solutions. The era of AI came upon us quickly, and many business leaders are scrambling to determine AI strategies that provide the best way forward for their employees and customers alike. The 2024 Microsoft Work Trend Index shows that 79% of leaders agree…

17% Swiss online stores offer free delivery

Of the 47 biggest online stores in Switzerland, only 17 percent offer free shipping this year. A majority of 64 percent offers free shipping above a threshold value. Another 19 percent always charges for delivering goods. These data are approximately the same as those in 2023. Carpathia, an ecommerce management consultancy, has recently published a…

Helping our customers through the CrowdStrike outage

On July 18, CrowdStrike, an independent cybersecurity company, released a software update that began impacting IT systems globally. Although this was not a Microsoft incident, given it impacts our ecosystem, we want to provide an update on the steps we’ve taken with CrowdStrike and others to remediate and support our customers.  Since this event began,…

Bol adjusts advertising space

Online marketplace Bol has launched several updates this month. One of the updates is a new advertising option that allows sellers to highlight their brand and assortment in search results. There are also changes to the partner platform and review policy. Bol is an online marketplace from the Netherlands. It generated a revenue of 2.9…

Market share Chinese platforms in Spain 34%

One in three (34 percent) of online purchases in the first half of this year in Spain were placed on Chinese platforms, such as Alibaba, Temu or Shein. The market share (in terms of order frequency) of these platforms is far higher in Spain than in other European countries. However, Spanish consumers spent a lot…