Celebrating Windows 11 PC innovations announced at CES

As we reflect on the incredible innovations showcased at CES 2025, it’s evident that the future of Windows 11 will enable new possibilities and experiences for our customers. Throughout the last year and this week at CES, our partners continue to advance the Windows ecosystem with cutting-edge technology and new devices, reaffirming our commitment to…

The future of retail with Dynamics 365 AI-powered ERP solutions

This week, thousands of professionals will gather at the National Retail Federation (NRF) 2025: Retail’s Big Show, for insights into the changing retail landscape. Top of mind for many attendees is how AI will impact the retail industry. What retail-specific AI innovation is on the horizon, and can those solutions solve the myriad of challenges…

CES 2025: The year of the Windows 11 PC refresh

As we reflect on the innovation and advancements of 2024, we are optimistic about the future and the potential that lies ahead in 2025 and beyond for computing and the Windows PC. 2024 will be remembered as a transformative year when many experienced the unique benefits of AI in practical application, pushing the boundaries of…

A gamer leaves a legacy within World of Warcraft

When Mats Steen was a little boy, he loved a small ceramic fox. In his native Norway, a fox is a “reven.” His mother, Trude, says he carried everywhere. Back then, he could still walk on his own. He was 7 years old when a wheelchair arrived at his house. His parents anticipated he would…

Microsoft is named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center 

Delivering amazing customer experiences and rapid issue resolution across multiple engagement channels is immensely challenging. Without advanced AI and automation—across voice and digital channels—customer journeys meet friction and service reps struggle to work efficiently, leading to spiraling costs and dwindling customer loyalty.  However, when customers and service reps are supported with AI-powered automation and contextual…