Try multilingual voice agents in Dynamics 365 Contact Center

Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for each language, making things complicated and slowing down deployments. Now, with multilingual voice agents, the retailer can handle all customer calls using one phone number, easily switching languages mid-call based on customer input. That…

Revisit favorite places with Microsoft Flight Simulator 2024

For Xbox Wire’s Mike Nelson, getting older means reminiscing more often about the places he’s lived and traveled throughout the world, and marveling at the growing list of countries he wants to visit. Microsoft Flight Simulator 2024 has become a “conduit of nostalgia” for those journeys. Because the sim is a “digital twin” of Earth,…

Immersive productivity with Windows and Meta Quest

We are thrilled to announce that the full capabilities of Windows 11 can now be enjoyed on mixed reality headsets, starting with Meta Quest 3 and Quest 3S. Microsoft is partnering with Meta to make this experience available now in public preview, and we’re excited to get feedback from the community. Access to your local…

Unwrap the magic of Windows 11 PCs this holiday

The holiday season is in full swing, and we know it can be a busy time. To help make your festivities even brighter, and check items off your to-do list, we are excited to share new Windows 11 and Copilot+ PCs that may be exactly the gift you’re looking to give or receive. A Windows…

Phi Silica, small but mighty on-device SLM

Introduction This blog is the first installment in a new series of technical content designed to provide insights into the AI innovation on Windows. Today we will share how the Applied Sciences team used a multi-interdisciplinary approach to achieve a breakthrough in power efficiency, inference speed and memory efficiency for a state-of-the-art small language model…